This is our instructors' favorite course.

Knowing what your customer really wants is crucial to success in today's competitive world. This course takes you through customer orientation, the quality revolution, continuous improvement, and clearly shows you how to excel in the 21st century.

Areas of study include:

  1. Continuous Improvement & Insurance
  2. Customer Identification
  3. Customers & Quality
  4. Benefits of Customer Orientation
  5. Process Management
  6. Process Improvement Model & Tools
  7. Leadership
  8. Teamwork
  9. Organizational Structures
  10. Monitoring Progress